FAQs

Douglas County Garage Door

Have a garage door-related question? We have the answer. Check out these FAQs

and give Douglas County Garage Door a call today for more information!

  • My door only raises or lowers a few inches, then returns to the original position. What could it be?

    This issue can stem from various causes, including a damaged spring or cable, misaligned safety sensors, or a malfunctioning opener. For an accurate diagnosis, we recommend contacting our team. We can either assist you over the phone or dispatch a technician to assess the situation in person.

  • I need new door springs. Can I replace them myself?

    While self-replacement is possible, we strongly advise against it due to the high tension in garage door springs, which can pose significant safety risks. Our recommendation is to have this task performed by one of our certified technicians to ensure proper installation and your safety.

  • How do I open my garage door if the power goes out?

    In the event of a power outage, locate the emergency release cord on your garage door opener. Pulling this cord will disengage the opener, allowing you to manually open and close the door. For uninterrupted operation during power failures, we offer garage door openers with battery backup. Contact us for more information and pricing options.

  • How long do door springs last?

    The lifespan of garage door springs can vary based on usage and maintenance. While some sources suggest garage doors can last 15 to 30 years, our professional experience indicates that springs typically last around seven years. Regular lubrication and maintenance can help extend their lifespan.

  • Do you have garage door openers that I can use with my smartphone?

    Yes, we offer LiftMaster garage door openers that are compatible with the MyQ app. This free application allows you to control your garage door from anywhere using your smartphone. The only requirement is a Wi-Fi signal in your home or business that reaches the garage door opener.

  • My garage door remote stopped working. What should I do?

    First, try replacing the batteries in your remote. If this doesn't resolve the issue, the remote may need reprogramming. Should these steps prove ineffective, there might be a problem with either the remote or the opener. In such cases, our professional garage door service can provide expert assistance.

  • How should I maintain my garage door?

    Basic maintenance can often be performed by homeowners. We recommend applying a small amount of lubricant to the hinges, springs, and rollers annually or when they become noisy. However, if you notice any damaged components or operational issues, it's best to contact our team for a thorough inspection and repair.

  • How do I get my garage door or opener fixed?

    To address any garage door or opener issues, simply contact our service team. We typically can arrange for a technician to visit your property within 24 hours to diagnose and repair the problem.